Updated September 2022:
GENERAL -
*Grow Music aims to be a business that treats both teachers and the families we serve with respect, fairness, and integrity. While policies are put into place to encourage fairness and clarity, unexpected events occur and sometimes that leaves grey areas for the rules. Communication is key to a successful mentorship, relationship, and/or business partnership. Please don't hesitate to contact Jessica with your questions, ideas, needs, confusions, or if you ever feel there is an issue.
COMMUNICATION -
*For all communication with GM families and/or students, please always include "growmusicmissoula@gmail.com" on emails (preferred form of communication). For texts, please include 406.493.4533 in any chain of communication. This keeps Grow Music involved, as the professional entity. It also allows for more transparency and adds a third party, in case there is ever a misunderstanding or issue that arises. If you wish to send something from Grow Music rather than your personal email, you may always compose an email that can be copied and sent from GM.
CANCELLATION -
*Lessons canceled by a student w/ more than a 24hr notice: A reschedule will be offered and the teacher will get 100% pay for that reschedule. If that cannot be accomplished, a GM refund or credit will be given to the student with no teacher compensation for that lesson.
*Lessons canceled in less than a 24hr period have two options:
1) teacher can choose to reschedule, through their own time/communication with the student, and get 100% of the invoiced pay for the rescheduled lesson
2) teacher can choose to cancel, no reschedule offered, and may invoice GM for 50% pay of the canceled/missed lesson by invoicing "C" (cancel) in the “Notes” section and entering 50% time.
*Lessons canceled within a 1hr window of the scheduled lesson: May be invoiced as a "NS" (no show) in the “Notes” section and for 100% time.
*GM teachers do not need to make any time accommodations for students who arrive late or leave early. You may invoice for 100% time.
GENERAL -
*Grow Music aims to be a business that treats both teachers and the families we serve with respect, fairness, and integrity. While policies are put into place to encourage fairness and clarity, unexpected events occur and sometimes that leaves grey areas for the rules. Communication is key to a successful mentorship, relationship, and/or business partnership. Please don't hesitate to contact Jessica with your questions, ideas, needs, confusions, or if you ever feel there is an issue.
COMMUNICATION -
*For all communication with GM families and/or students, please always include "growmusicmissoula@gmail.com" on emails (preferred form of communication). For texts, please include 406.493.4533 in any chain of communication. This keeps Grow Music involved, as the professional entity. It also allows for more transparency and adds a third party, in case there is ever a misunderstanding or issue that arises. If you wish to send something from Grow Music rather than your personal email, you may always compose an email that can be copied and sent from GM.
CANCELLATION -
*Lessons canceled by a student w/ more than a 24hr notice: A reschedule will be offered and the teacher will get 100% pay for that reschedule. If that cannot be accomplished, a GM refund or credit will be given to the student with no teacher compensation for that lesson.
*Lessons canceled in less than a 24hr period have two options:
1) teacher can choose to reschedule, through their own time/communication with the student, and get 100% of the invoiced pay for the rescheduled lesson
2) teacher can choose to cancel, no reschedule offered, and may invoice GM for 50% pay of the canceled/missed lesson by invoicing "C" (cancel) in the “Notes” section and entering 50% time.
*Lessons canceled within a 1hr window of the scheduled lesson: May be invoiced as a "NS" (no show) in the “Notes” section and for 100% time.
*GM teachers do not need to make any time accommodations for students who arrive late or leave early. You may invoice for 100% time.
